Ultimate Reef Tracker

App support

Helpful answers for protecting your reef history, exporting records, managing tanks, and connecting optional camera streams.

Where is my reef information stored?

Tank profiles, readings, livestock, equipment, notes, and app-managed photos are kept on your Android device. After you sign in, structured records synchronize to your private Cloud Firestore backup and photos synchronize through private Firebase Storage so they can appear on your other signed-in devices.

How should I protect my records?

Sign in and confirm synchronization is current before changing devices or clearing Android storage. Use CSV export for an additional copy of your measurements and written records, and keep the original device copy until you have confirmed that cloud-synced photos appear on the other device.

Does CSV export include my photos?

No. CSV preserves measurements, dates, and written observations. It does not currently package the original photo files.

Why will my camera stream not connect?

Use a secure HTTPS HLS, MP4, or MJPEG stream URL. RTSP-only or unencrypted HTTP cameras require an HTTPS-capable gateway. Confirm the stream works on the same device and network before adding it.

Can I manage more than one aquarium?

Yes. Each aquarium can have its own profile, volume, target ranges, readings, livestock, equipment, camera address, and history.

How do I delete my account?

In the app, open Settings, find Reef account, choose Delete account, and enter your current password. This requests removal of the sign-in account, Cloud Firestore backup, and cloud photo files. Local records and photos remain on each device until you clear app storage or uninstall.

What should I include in a problem report?

Include the app version, Android version, phone model, the screen involved, what you expected, what happened, and the steps that reproduce the issue. Never send aquarium-camera passwords or private signing credentials.

Before changing devices

Sync, verify, then export.

Confirm the app reports a current cloud sync and verify important photos on the other signed-in device. Keep a recent CSV export as an additional copy of measurements and written records.

Google Play testing

Share useful feedback.

Closed testers should use real tank workflows and report confusing screens, failed saves, display problems, or unexpected behavior through the private feedback option provided with the test.

Privacy

No secrets in support messages.

Never include camera passwords, banking information, Google credentials, private app-signing files, or upload-key passwords in a support message.

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